Product Safety Guarantee
Do you use any harmful chemicals in the upcycling process?
No, we prioritize sustainability and safety. We do not use harmful chemicals in our upcycling process. All fabrics are cleaned using non-toxic, eco-friendly detergents, ensuring they are safe for wear.
Are the dyes and treatments used on upcycled fabrics eco-friendly?
Yes! We strive to use natural or low-impact dyes whenever possible. If a fabric requires re-dyeing or treatment, we select environmentally friendly and non-toxic options to minimize environmental impact and ensure safety.
Do upcycled clothing items undergo quality checks before shipping?
Absolutely! Every upcycled piece goes through a strict quality control process before shipping. We check for durability, stitching, hygiene, and overall craftsmanship to ensure that you receive a high-quality product.
Are the materials used for upcycling durable?
Yes, we carefully select high-quality, durable materials for upcycling. Before repurposing, fabrics are inspected to ensure they meet our durability standards, so your upcycled clothing lasts as long as new garments.
Can people with sensitive skin wear upcycled clothing?
Yes! We take extra care in processing materials to make them gentle on the skin. If you have sensitive skin, we recommend choosing natural fiber pieces, as they are less likely to cause irritation. If you have concerns, feel free to reach out for fabric details.
Do you follow any safety or sustainability certifications?
While upcycling itself is an inherently sustainable practice, we aim to follow ethical and eco-conscious standards. We work towards compliance with industry-recognized sustainability certifications and ensure our sourcing and processes align with responsible fashion principles.
Design & Customization
Can I request a custom upcycled design?
Yes! We offer custom upcycled clothing where you can collaborate with our designers to create a one-of-a-kind piece. Whether you have a specific idea or need guidance, we’ll work with you to bring your vision to life.
How does the customization process work?
- Design & Approval – Our team will create a concept based on your input and confirm the final design with you.
- Crafting – We upcycle and transform the materials into your unique garment.
- Delivery – Your custom piece is carefully finished and shipped to you.
The entire process typically takes 7-10 business days, depending on the complexity of the design.
Can I modify my design after placing an order?
You can edit your design before placing the order. If production has not yet started, you may contact our support team to make changes. Once production begins, modifications are not possible.
Can I choose the style and design of my custom piece?
Absolutely! You can select from various styles, cuts, and details. If you have reference images or sketches, we encourage you to share them. Our team will also provide recommendations to ensure the best results.
How long does it take to create a custom order?
The production time for a custom order is usually 7-10 business days, but more complex designs may take longer. We’ll keep you updated throughout the process and provide an estimated delivery date once your order is confirmed.
What if I don’t like the final custom piece?
Since each custom order is uniquely designed based on your preferences, we cannot offer returns or refunds. However, if there are any issues due to production errors, we will work with you to make necessary adjustments or modifications.
Payment
What payment methods do you accept?
Credit/Debit Cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay & Google Pay, Other local payment options (depending on your region)
What should I do if my payment fails?
If your payment is unsuccessful, please try the following:
- Ensure your card details are entered correctly
- Check if your card has sufficient balance
Try a different payment method or use another browser
- If the issue persists, contact your bank or our customer support team for assistance
Can I modify my order after payment?
Once your payment is processed, we start preparing your order immediately. If you need to change your shipping address, product details, or cancel the order, please contact our support team as soon as possible. We will do our best to accommodate changes before production or shipment begins.
Do I need to pay taxes on my order?
Depending on your country or region, you may be required to pay VAT, customs duties, or import taxes. These fees are determined by local customs and are the responsibility of the buyer.
Will I receive a confirmation email after payment?
Yes! After completing your payment, you will receive an order confirmation email. If you do not receive it, please check your spam/junk folder or contact us for assistance.
Is my payment secure?
Absolutely! We use a secure encrypted payment system to protect all transaction data, ensuring a safe and reliable checkout process.
Why does the amount on my bill differ from my order total?
If you notice a discrepancy, it may be due to:
- Foreign exchange conversion fees charged by your bank or payment provider
- Applicable taxes or international transaction fees
If you have concerns, we recommend checking with your bank or payment service provider for more details.
Orders & Shipping
How long does production and shipping take?
Custom orders typically take 2-3 business days for production, while upcycled pieces take 3-4 business days due to the handcrafted process. Shipping times vary by location but generally take 7-15 business days.
Do you accept bulk orders?
Yes! We offer bulk customization services. Please contact our business team for pricing and delivery details.
Can I request an invoice for my order?
Yes! We provide electronic invoices for all orders. Please mention it during checkout or contact customer service.
Do you offer international shipping?
Yes! We ship worldwide. International orders typically arrive within 7-15 business days. Shipping costs and taxes are calculated at checkout. (Currently, we offer free shipping.)
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can check your order status on our website or through the carrier’s tracking system.
Returns & Exchanges
Can I return or exchange my order?
We accept returns for non-customized products within 14 days of receipt. Customized products are non-refundable unless they have a quality issue.
What is the return process?
Contact our support team to request a return. Items must be unused and in their original packaging. Refunds will be processed within 5-7 business days after we receive the returned item.
How long do I have to request a refund?
Thank you for your support! To ensure fairness for both parties, our refund policy is as follows:
- Upcycled Clothing: You can request a return within 7 days of receipt if the item is unused and has its original tags. Returns are only accepted for quality issues.
- Custom Apparel: As these are personalized designs, returns are not accepted unless there is a quality issue or shipping damage. If you need to modify or cancel your order before production is complete, please contact us as soon as possible. (Production time: 7-10 business days).
How much will I be refunded?
The refund amount depends on the situation:
- Upcycled Clothing: If returned due to quality issues, you will receive a full refund (including taxes) or a partial refund.
- Custom Apparel: A 100% refund will be issued for quality issues. However, if the return is due to incorrect information provided by the customer (such as size or design files), we cannot offer a refund.
What should I do if my order is damaged during shipping?
We’re very sorry for the inconvenience! If your order is damaged during transit, please take photos of the damaged item and its packaging within 24 hours of receipt and email them to kechengfei41@gmail.com along with your order number.
We will prioritize sending a replacement for free, issuing a full refund, or providing a discount for your next purchase.
Who pays for the return shipping if free shipping is not provided?
Upcycled Clothing:
- If the return is due to our mistake (such as a quality issue or wrong item sent), we will cover the return shipping cost and provide a prepaid shipping label.
- If the return is due to the customer’s preference, the customer is responsible for the return shipping cost.
Custom Apparel:
If returned due to a quality issue, we will cover the shipping cost.
In other cases, returns are not accepted.
Care & Maintenance
How should I wash my custom clothing?
To extend the life of your custom clothing, we recommend washing inside out with cold water, using mild detergent, avoiding bleach, and ironing at a low temperature.
Can I machine wash upcycled clothing, or should I hand wash it?
Most upcycled garments are safe for gentle machine washing in a laundry bag, but delicate pieces or those with embellishments should be hand washed to maintain their quality. Always check the care instructions provided with your item.
How do I prevent my upcycled clothing from shrinking or fading?
To prevent shrinkage and fading, wash your garment in cold water and air dry instead of using a dryer. If needed, tumble dry on low heat for a short time. Keep clothes away from direct sunlight when drying.
Can I iron my upcycled clothing? If so, at what temperature?
Yes, but always check the fabric type first. Use a low to medium heat setting for ironing. For delicate fabrics, place a cloth between the iron and the garment or use a steamer to remove wrinkles safely.
What should I do if my upcycled clothing gets damaged? Can it be repaired?
Yes! Upcycled clothing is designed to be long-lasting, but if you notice any wear or damage, consider mending, patching, or reinforcing the fabric. We encourage extending the life of your garments through DIY repairs or by consulting our team.